Granite Belt Christmas Farm offer a free click & collect service on our website. Shop at your leisure online and pick up your favourite products from our farm at a convenient time that suits you!

Simply select ‘Click & Collect – Pick up directly at our farm’ at the checkout. 

We aim to have orders processed in 1-2 business days however during peak periods and sale events, please allow additional time for processing.

You will receive an email notification when your order is ready for collection. Please wait for this email before coming to collect your order. 

When collecting your order, your order confirmation email and photo ID will be required. 

If you would like to authorise another person to collect your order on your behalf, please notify our customer service team at hello@granitebeltchristmasfarm.com.au or phone 0499 924 289. Please ensure your authorised person has a copy of your order confirmation email and their photo ID for ready for collection. 

Once you have collected your order, please ensure all products are accounted and their condition. Once the order has left Granite Belt Christmas Farm, it is the customer’s responsibility for any damage or loss of items. It is the customer’s responsibility to ensure they have received all their orders and/or items before leaving the farm as any orders left behind will be shipped at the customer’s expense.

Any orders not collected can be shipped to a nominated postal address at the customer’s expense.

We will hold your click & collect orders for a period of 8 weeks from the date you receive your ‘ready for collection’ email notification. Any orders not collected after this time will be cancelled and refunded or shipped at the customer’s expense.