General

Thank you for shopping at the Granite Belt Christmas Farm.

Please ensure you are happy with your purchase at checkout as we do not offer returns or refunds for change of mind. 

We do offer free returns on products that are faulty or do not work as the intended purpose. A refund and/or exchange will be offered within the first 14 days of your purchase. We will not cover a refund or exchange for negligence, misuse, or accidental damage.

If 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

We highly recommend if you purchase any products outside the Christmas season you test them immediately, or within the 14 days of purchase to avoid any disappointment if your product is faulty.

Eligibility for Refunds & Exchanges

The following criteria must be met to be eligible for a refund and/or exchange:

• Purchased with the last 14 days
• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• To complete your return, we require a receipt or proof of purchase
• Only regular priced items may be refunded; sale items cannot be refunded
• The product is deemed faulty from the manufacturer

EXEMPT PRODUCTS

The following are exempt from refunds:

• Gift vouchers
• Products on sale
• Products labelled as ‘seconds’
• Customer change of mind
• Any item that is returned more than 14 days after delivery

Returns Process

Unless faulty, Granite Belt Christmas Farm will require your product to be returned at the customer’s expense.

We will send you an email to notify you that we have received your returned product, and it is under inspection. We will also notify you of the approval or rejection of your refund. If your refund is approved, we will refund you the shipping cost.

Refunds will be applied to your credit card or original method of payment, within 7 business days.

If your return is rejected, you will be responsible for the return shipping cost or collection of your product.

How to Return

Email your return enquiry to hello@granitebeltchristmasfarm.com.au.

In your email provide:

• Customer name
• Order number
• Proof of purchase
• Description of fault, and;
• Photos of faulty product.

Please allow up to 48 hours for our customer service team to respond.

Shipping a Return

You will be responsible for paying for your own shipping costs for returning your item. Any returns should be sent with tracking to ensure it reaches us.

Shipping costs are non-refundable (unless an item is deemed faulty). If you receive a refund for a return, the cost of shipping will be excluded from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We are not responsible for your return parcel if deemed missing in transit.

Please note we will require the product to be retuned BEFORE a replacement is sent out to you.

Late or Missing Refunds

If you have not received a refund, please contact your financial institution as it may take some time before your refund is officially processed by them.

If you have done all of this and you still have not received your refund, please contact us at hello@granitebeltchristmasfarm.com.au.